Customer Care

Return request.

Start here if an item arrived damaged, defective or incorrect, or if you wish to request an eligible return within 30 days after delivery.

Keep the item and every piece of original packaging.Do not send anything back until an RMA number and return instructions are issued.

RMA Return Request

Tell us what happened.

Fields marked * are required. Please submit one request per product.

Order & customer

ORDER / INVOICE ID *ORDER DATE

FIRST NAME *LAST NAME *

EMAIL *PHONE / WHATSAPP

Product & issue

PRODUCT NAME *PRODUCT CODE / SKU

QUANTITY *REASON *

ITEM CONDITION *DETAILS *

Photo evidence

For damage or defects, include clear photos of the item, affected area, outer carton, shipping label and original packaging. JPG, PNG or WebP; up to 4 photos, 5 MB each.

UPLOAD PHOTOS

I understand that submitting this form does not authorize a return. I will keep all packaging and wait for written instructions before shipping.