Customer Care

How to
order.

A staged process designed to confirm destination, specification, timing and payment terms before production moves forward.

A Useful First Brief

Six details help us answer well.

You do not need to design every component. Give us the context and priorities; the workshop can then identify compatible options.

  1. 01
    Intended use

    Collection, presentation or supervised practice context.

  2. 02
    Experience

    Relevant ownership or training experience, where applicable.

  3. 03
    Proportions

    Preferred blade family, blade length and handle length.

  4. 04
    Visual direction

    References with the exact details you want interpreted.

  5. 05
    Destination

    Country or region for route and documentation review.

  6. 06
    Budget & timing

    A working range and any genuinely required date.

01

Select a Piece or Submit a Brief

Choose a catalogue piece or describe a bespoke commission. Include intended use, preferred dimensions and visual references where relevant.

02

Destination Review

Confirm intended use, destination and an available shipping route. Local import, possession and use requirements remain the customer’s responsibility.

03

Quotation and Specification

Receive the quoted price, estimated production time and written specifications for review.

04

Build Sheet Approval

Materials, dimensions, mountings, finish and requested inspection details are confirmed in writing before production.

05

Full Payment

Custom and made-to-order work requires full payment after the specification, destination, shipping cost and build sheet have been approved. Payment is made through a secure PayPal payment request.

06

6-Hour Change Window

A custom or made-to-order order may be changed, cancelled or refunded for a change of mind within 6 hours after payment confirmation. After 6 hours, change-of-mind changes, cancellations and refunds are no longer accepted.

07

Production and Final Inspection

Production follows the approved build sheet. Alignment, assembly, finish and packaging are reviewed before dispatch arrangements.

08

Shipping

The carrier, documents and tracking details are confirmed for the specific order and destination. Delivery times are estimates and are not guaranteed.

Before you begin

Custom and made-to-order work requires full payment after approval. Changes, cancellations and change-of-mind refunds are available only within 6 hours after payment confirmation. Rights relating to an incorrect item, covered defect or applicable consumer law are not excluded.

Start an InquiryReturns & Cancellation