Return requests must be submitted within 30 days after delivery. If an item arrives damaged, defective or incorrect, keep every piece of original packaging and send clear photographs with your request.
A return request must be submitted no later than 30 days after the recorded delivery date. Requests after that deadline are not accepted, except where applicable consumer law requires otherwise. Written RMA authorization is required before shipping anything back.
Custom and made-to-order products require full payment after the written specification, destination, shipping cost and build sheet have been approved.
Changes, cancellations and change-of-mind refunds are available only within 6 hours after payment confirmation. After 6 hours, the approved order is final and production may begin.
This restriction does not apply when the delivered product is damaged, materially defective, incorrect, or materially different from the approved written specification.
A custom or made-to-order order may be changed, cancelled or refunded for a change of mind within 6 hours after payment confirmation. After 6 hours, change-of-mind changes, cancellations and refunds are no longer accepted because materials may be reserved and production may begin.
Keep the item, outer carton, shipping label, protective materials and all original packaging. Send clear photographs of the damage or defect and the packaging through the RMA return request form.
If the evidence indicates transit damage, BladeSummit will assist with the carrier damage claim. If BladeSummit confirms that the issue is our responsibility, we will provide return instructions and arrange a replacement after the authorized return has been received and inspected.
For an approved return based on personal preference or change of mind, the customer pays return shipping, duties, taxes and related charges. Original shipping charges are not refundable.
The product must be unused, unmodified, undamaged and returned with its original packaging. Items used for cutting or practice, sharpened, polished, disassembled, modified, damaged, improperly stored or affected by corrosion after receipt are not eligible for a preference return.
Ask for the terms that apply to your destination and order before approving a quotation.
Start an RMA request